Last Updated: [1-16-2026]

These Terms & Conditions and Privacy Policy (“Agreement”) govern your use of ARI Supply’s SMS/text messaging services (“SMS Service”), including messages sent through our eCommerce platform, customer service systems, and AI powered assistants. By opting in to receive text messages from ARI Supply (“ARI Supply,” “we,” “us,” or “our”), you agree to the terms outlined below.

1. Program Description

ARI Supply uses SMS messaging to support HVACR contractors, technicians, and customers with real time information, including:

  • • Order confirmations and status updates
  • • Quote details and pricing
  • • Product availability and inventory alerts
  • • Delivery notifications
  • • Account or billing updates
  • • AI powered product recommendations
  • • Customer support messages
  • • Promotional or marketing messages (if opted in)

Messages may be sent using automated, computerized, or AI powered systems.

2. SMS Keywords

To ensure clarity and compliance, ARI Supply supports the following SMS commands:

JOIN / START / SUBSCRIBE

  • Opt in to receive ARI Supply messages.
  • Example: Text JOIN to [Short Code / Long Code].

STOP / END / CANCEL / UNSUBSCRIBE

  • Opt out of receiving messages.
  • Reply STOP at any time to end all SMS communications.

      • HELP / INFO

      • Receive assistance or additional information about the SMS program.
      • Reply HELP for support.

      UNSTOP

      • Re enable messaging after previously opting out.
      • Reply UNSTOP to resume receiving messages.

      Standard message and data rates may apply.

      3. Consent to Receive Messages

      By opting in using any method—including texting JOIN, submitting a form, interacting with our AI assistant, or requesting updates—you confirm that:

      • • You are the authorized user of the mobile number provided
      • • You consent to receive automated and manual text messages from ARI Supply
      • • Message frequency varies based on activity
      • • Standard message and data rates may apply
      • • Consent is not a condition of purchase

      You may opt out at any time by replying STOP.

      4. Eligibility

      To use the SMS Service, you must:

      • • Be at least 18 years old
      • • Provide accurate and current information
      • • Use the service for lawful business or personal purposes

      5. Acceptable Use

      You agree not to use the SMS Service to:

      • • Send unlawful, abusive, or fraudulent content
      • • Interfere with ARI Supply’s systems or networks
      • • Attempt to reverse engineer or misuse our AI powered tools

      ARI Supply may suspend or terminate access for misuse.

      6. Information We Collect

      When you opt in or interact with ARI Supply’s SMS or AI systems, we may collect:

      • • Mobile phone number
      • • Name, company, or account details
      • • Order, quote, or invoice information
      • • Product inquiries or chat interactions
      • • Any information voluntarily provided

      We do not collect sensitive personal data unless you provide it.

      7. How We Use Your Information

      ARI Supply uses your information to:

      • • Send SMS messages related to orders, quotes, or account activity
      • • Provide AI powered product recommendations and support
      • • Improve customer service and operational efficiency
      • • Deliver marketing messages (if opted in)
      • • Enhance our eCommerce and distributor workflows

      We only send messages consistent with your opt in preferences.

      8. Data Sharing

      ARI Supply does not sell your personal information.

      We may share your information with:

      • • Trusted SMS delivery partners
      • • AI or automation platforms supporting our messaging
      • • Logistics, delivery, or ERP systems used to fulfill orders
      • • Legal or regulatory authorities when required

      All partners are contractually required to protect your data.

      9. Data Security

      We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

      • • Encrypted data transmission
      • • Access controls
      • • Monitoring for unauthorized access

      However, no system can guarantee absolute security.

      10. Your Rights

      You may:

      • • Opt out at any time by replying STOP
      • • Request access to your information
      • • Request correction or deletion
      • • Contact ARI Supply for support at 856.663.7640 or sales@arisupply.com

      We will respond within a reasonable timeframe.

      11. Message Frequency & Costs

      • Message frequency varies based on your activity (quotes, orders, AI requests, etc.).
      • Standard carrier message and data rates may apply.

      12. AI Powered Messaging

      ARI Supply may use AI powered tools to:

      • • Interpret product questions
      • • Suggest compatible HVACR parts
      • • Assist with quoting
      • • Provide troubleshooting guidance
      • • Help locate hard to find items

      AI responses are generated based on available data and may not always be perfect.

      You are responsible for verifying product compatibility and specifications before purchase or installation.

      13. Limitation of Liability

      ARI Supply is not liable for:

      • • Delays or failures in message delivery
      • • Errors in AI generated recommendations
      • • Carrier network issues
      • • Damages arising from reliance on SMS or AI messages

      Use of the service is at your own risk.

      14. Changes to This Agreement

      • ARI Supply may update these Terms & Conditions and Privacy Policy at any time.
      • Updates will be posted at [URL] with a revised “Last Updated” date.

      15. Contact Information

      For questions or support, contact:

      • ARI Supply
      • [sales@arisupply.com]
      • [856.663.7640]
      • [1625 Hylton Road, Pennsauken, NJ 08110]

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